Thank you for choosing Alluvi Healthcare. We take great pride in delivering premium-quality research-use-only products. Please read the following carefully to understand our returns and refund process.

Research-Use Products
All items sold by Alluvi, including peptide pens and supplements, are intended strictly for research and development purposes. They are not intended for human consumption, diagnosis, or treatment. By purchasing from us, you agree to these terms.

Returns Eligibility
Due to the sensitive nature of our products and to maintain quality assurance, we do not accept returns on opened or used items. Only unopened, unused products in their original condition and packaging may be considered for return.

Return Window
Customers may request a return within 7 days of delivery. If more than 7 days have passed since your order was received, unfortunately, we cannot offer a refund or exchange.

Non-Returnable Items
We are unable to accept returns for:

Opened or used items
Products not stored correctly (e.g., not kept refrigerated)
Items not in their original packaging
Returns initiated after 7 days from delivery

Reporting Issues
If your order arrives damaged, incorrect, or defective, please contact our support team at contact@buyalluvi.com within 48 hours of delivery. Include your order number, a brief description of the issue, and supporting photos.

Return Approval
Once we receive your request, we will review and notify you of the approval status. If approved, we will provide return instructions. Return postage costs are the customer’s responsibility unless the error was made by Alluvi Healthcare.

Refunds
Approved refunds will be processed to your original payment method within 5–10 business days. For crypto payments, the GBP equivalent at the time of refund will be issued (minus any gas or transaction fees).

Delayed Refunds
If you haven’t received your refund after 10 business days:

Check your bank or payment provider.
If still unresolved, contact us at contact@buyalluvi.com for assistance.

Contact Us
For any return or refund queries, please contact:
Alluvi Healthcare
Email: contact@buyalluvi.com
Website: https://buyalluvi.com